Patient Rights

Decision Making

You and your representative have the right to:

  • Receive complete information, to the extent known by the physician, regarding your current health status (diagnosis, treatment and prognosis) in terms you can understand.
  • Participate in care-planning treatment and discharge recommendations.
  • Receive an explanation of the proposed procedure or treatment, including risks, serious side effects and treatment alternatives.
  • Make informed decisions regarding care and treatment.
  • Participate in managing your pain effectively.
  • Request a specific treatment.
  • Refuse or discontinue a treatment to the extent permitted by law and to be informed of the consequences of such a refusal.
  • Request a second opinion.
  • Have persons of your choice and your physicians promptly notified of admission.
  • Make advance directives (such as a living will, healthcare power of attorney, CPR directive, mental health treatment, etc.) and to have those directives followed to the extent permitted by law.
  • Accept, refuse or withdraw from clinical research.
  • Choose or change your healthcare provider.
  • Receive care and/or a referral according to the urgency of your situation. When medically stable, you may be transferred to another facility after the need has been fully explained.
  • Effective communication.
  • Respect for you cultural and personal values, beliefs, and preferences.

Quality of Care

You have the right to:

  • Respectful care given by competent workers who recognize and maintain your dignity and values.
  • Care in a safe setting.
  • Identification of all healthcare providers.
  • Know who is primarily responsible for your care.
  • Pastoral and/or spiritual support.
  • Interpreters and/or special equipment to assist language needs.
  • Information about continuing healthcare requirements following discharge.
  • Be informed about your treatment or procedure and the expected outcomes of care, including unanticipated outcomes before it is performed.
  • Care without regard to race, color, religion, disability, sex, sexual orientation, age, or national origin.
  • Refuse any drugs, treatment or procedures, to the extent permitted by law, after hearing the medical consequences of refusing the drug, treatment or procedure.
  • Be free from all forms of abuse or harassment.

Confidentiality and Privacy

You have the right to:

  • Personal Privacy.
  • Personal information being shared only with those who are involved in your care.
  • Confidentiality of your medical and billing records.

View our Privacy Policy

Grievance Process

You and your representative have the right to:

  • Contact the Management Representative at 704-295-3004 to file a formal grievance.
  • Receive a timely response with the results of your complaint (if issued to the Surgery Center directly). Unresolved complaints are directed to the facilities director within three days and are responded to within seven days.
  • Voice a complaint to your healthcare providers and administrators without fear of reprisal.
  • State Intake/Complaint Unit 800-624-3400 or 919-715-7724
    2711 Mail Service Center
    Raleigh, NC 27699
  • http://www.medicare.gov.ombudsman/resources.asp
  • Joint Commission alert line 1-800-994-6610
  • The Joint Commission 630-792-5900
    One Renaissance Blvd
    Oakbrook Terrace, IL 60181
    webmaster@jointcommission.org

Access to Medical Records

You have the right to:

  • Review and receive a copy of your Medical Record at any time.

Seclusion and Restraints

You have the right to:

  • Be free of any sort of restraint unless medically necessary.
  • Be free from seclusion or restraint for behavioral management unless there is a need to protect your physical safety or the safety of others.

Billing

You have the right to:

  • A complete explanation of your bill. Please know that we support you in meeting your responsibilities during your stay.

Patient Responsibilities

Providing Information

You have the responsibility to:

  • Provide accurate and complete information about your present medical complaints, past illnesses, hospitalizations, medications, and other health-related matters.
  • Report perceived risks in your care and unexpected changes in your condition.
  • Understand your treatment plan, and ask questions when needed.
  • Provide accurate and updated information for insurance and billing.

Involvement

You have the responsibility to:

  • Actively participate in your treatment by following your recommended treatment plan.

Respect and Consideration

You have the responsibility to:

  • Act in a respectful and considerate manner toward healthcare providers, other patients, and visitors. Physical or verbal threats are not tolerated.
  • Respect the property of others.
  • Be mindful of noise levels.

Insurance Billing

You have the responsibility to:

  • Know the extent of your insurance coverage.
  • Know your insurance requirements such as pre-authorization, deductibles and co-payments.
  • Fulfill your financial obligations as promptly as possible.